Consulting and advice

MAPFRE Road Safety Experimentation Center

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Consulting for insurance companies and experts

CESVIMAP’s consulting service adds value to auto insurance companies, improving claims management

EFFICIENCY IN PROCESSES + CONTROL OVER COMPENSATION PAID OUT + REDUCTION IN REPAIR COSTS = IMPROVEMENT IN CLAIMS MANAGEMENT

Scope

Scope
  • Scope
  • Claims notification
  • Documentary process for claims
  • Notification of appraisers an d information
  • Appraisal systems
  • Compensation and payment for claims
Appraiser management

 

  • Structure of employed and outsourced appraisers
  • Tools for repair costs calculation
  • Appraiser report checking and control
  • Appraiser network control system
Repair shop management

  • Selection of supplier network
  • Repair estimate checking and control
  • Monitoring of repair process
  • Communication between insurance company, appraisers and repair shops
  • Client satisfaction surveillance
Management of other suppliers
  • Call center 
  • Grúas
  • Transport for clients
  • Call centre Tow trucks