Consulting and advice
MAPFRE Road Safety Experimentation Center
Consulting for insurance companies and experts
CESVIMAP’s consulting service adds value to auto insurance companies, improving claims management.
EFFICIENCY IN PROCESSES + CONTROL OVER COMPENSATION PAID OUT + REDUCTION IN REPAIR COSTS = IMPROVEMENT IN CLAIMS MANAGEMENT
Scope
Scope
- Scope
- Claims notification
- Documentary process for claims
- Notification of appraisers an d information
- Appraisal systems
- Compensation and payment for claims
Appraiser management
- Structure of employed and outsourced appraisers
- Tools for repair costs calculation
- Appraiser report checking and control
- Appraiser network control system
Repair shop management
- Selection of supplier network
- Repair estimate checking and control
- Monitoring of repair process
- Communication between insurance company, appraisers and repair shops
- Client satisfaction surveillance